Frequently Asked Questions

Trade on TV provides comprehensive coverage of global financial markets, including:

• Stocks and Equities
• Forex (Currency Pairs)
• Cryptocurrencies
• Commodities
• Indices
• Futures
• Options (Premium and Expert plans)

Our platform offers advanced charting capabilities, including:

• Multiple chart types (candlestick, line, bar, area)
• Technical indicators (MACD, RSI, Bollinger Bands, etc.)
• Drawing tools for trend lines and annotations
• Multi-timeframe analysis
• Split-screen viewing for multiple charts

The available technical indicators and features vary by subscription plan.

Our AI features (available in Premium and Expert plans) provide:

• Pattern recognition for technical analysis
• Sentiment analysis of news and social media
• Market trend predictions
• Portfolio optimization suggestions
• Personalized trading insights

These AI-powered tools help you make more informed investment decisions by analyzing vast amounts of market data.

Yes, Trade on TV offers extensive customization options:

• Create personalized watchlists
• Configure dashboard layouts
• Set price alerts and notifications
• Choose preferred chart indicators and settings
• Save multiple workspace configurations

Premium and Expert plans offer additional customization options.

Trade on TV is compatible with most modern Smart TV platforms, including:

• Samsung Smart TVs (Tizen OS, 2018 models and newer)
• LG Smart TVs (WebOS 4.0 and above)
• Sony, TCL, and other Android TV devices
• Apple TV (4th generation and newer)
• Amazon Fire TV devices

We're continuously expanding compatibility with more platforms.

Mobile and tablet versions are planned for release in January 2026. These apps will allow you to:

• Access your Trade on TV account on the go
• Synchronize watchlists and portfolios across devices
• Use your mobile device as a remote control for the TV app
• Receive alerts and notifications

All subscription plans will include mobile access when available.

The number of connected devices varies by plan:

• Basic Plan: 1 Smart TV
• Premium Plan: Up to 3 devices
• Expert Plan: Unlimited devices

For institutional clients, we offer customized plans with additional device licenses.

For optimal performance, we recommend:

• Minimum: 5 Mbps download speed
• Recommended: 10+ Mbps for real-time data and streaming
• Premium features: 20+ Mbps for multi-screen viewing and HD video

The application uses adaptive streaming to work with varying internet speeds.

Trade on TV offers four subscription tiers:

• Free: Limited features to get started
• Basic ($4.99/month): Enhanced tools and features, including indicators and split screen with two views
• Premium ($24.99/month): Comprehensive data and professional features, such as advanced indicators and split screen with four views
• Expert ($89.99/month): Professional-grade market data, AI access, early access to new functions, unlimited indicators, and premium news channels

We also offer special pricing for institutions and companies.

Yes, we offer a one-week free trial for the Basic Plan. This allows you to experience our core features before committing to a subscription.

Additionally, we provide two months free when you purchase an annual subscription to any paid plan.

Yes, you can upgrade or downgrade your plan at any time through your account settings. Changes will take effect at the start of your next billing cycle.

If you upgrade mid-cycle, you'll receive immediate access to the higher-tier features, and your account will be pro-rated for the remaining days.

We accept various payment methods, including:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay and Google Pay
• Cryptocurrency payments (Bitcoin, Ethereum, and others)

For institutional subscriptions, we also accept bank transfers and purchase orders.

We offer a 14-day money-back guarantee for all our paid plans. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase or subscription renewal.

To request a refund, contact our customer support team through the app or website.

Trade on TV employs industry-leading security measures, including:

• End-to-end encryption for all data transmission
• Bank-grade security protocols (256-bit SSL)
• Secure cloud storage for portfolio and personal data
• Regular security audits and penetration testing
• Compliance with global data protection regulations

We never sell or share your personal information with third parties without your consent.

We offer multiple secure authentication methods:

• Standard email and password login
• Two-factor authentication (2FA)
• Biometric authentication via mobile companion app
• Single sign-on options for institutional clients

We recommend enabling two-factor authentication for maximum account security.

No, your portfolio and financial data are completely private and visible only to you. We implement strict access controls to protect your information.

You have the option to enable a privacy mode when using the application in shared spaces, which hides sensitive financial information from view.

If you cancel your subscription:

• Your account data will be preserved for 90 days
• You can reactivate your account with all settings intact during this period
• After 90 days, non-essential data will be deleted from our systems
• You can request immediate data deletion at any time

We comply with all applicable data retention regulations and your rights under privacy laws.