Privacy Policy
How Trade on tv collects, uses, stores, and protects your personal information across Smart TV, mobile, and other platforms.
Section · 01
Introduction
This Privacy Policy explains how Trade on tv ("we", "our", or "us") collects, uses, stores, and discloses your personal information when you use our financial market data application on Smart TVs, mobile devices, and other platforms.
This Privacy Policy is provided by All Software 24 L.L.C.-FZ, the operator of Trade on TV, registered at KHALID SHABAN Office No. 305-427, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
By using our application, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Section · 02
Information We Collect
We collect several categories of information from and about users of our application.
Personal Information
Name, email address, and billing information when you register or subscribe. We never store full credit card details on our servers. All payment information is processed through PCI-DSS compliant payment processors.
Usage Data
Information about how you interact with our application, including viewed market data, watchlist contents, charts opened, news read, AI prompts submitted, session duration, and feature preferences.
Device Information
Information about your Smart TV, mobile device, or other access device, including IP address, device type, operating system version, application version, language, region settings, and unique device identifiers.
Mobile Specific Information
Where you use our mobile application, we may also process push notification tokens, optional permission grants (notifications, location), crash and performance telemetry, and platform specific identifiers in line with Apple App Tracking Transparency and Google Play Data Safety guidelines.
Communication Data
Information you provide when contacting us, including support requests, beta feedback, and email correspondence.
Section · 03
How We Use Your Information
We use the information we collect for the following purposes:
- Providing, operating, and maintaining our application
- Processing your registration, subscriptions, and payments
- Personalizing your experience and storing your watchlist and preferences
- Powering features such as the AI assistant, news feed, and notifications
- Analyzing usage patterns to improve our service
- Detecting and preventing fraud, abuse, and security incidents
- Communicating with you about updates, features, and support
- Complying with legal obligations
Legal Bases (where GDPR or equivalent regimes apply)
Contract
Processing necessary to provide the services you signed up for
Legitimate Interest
Operational monitoring, security, and aggregate analytics
Consent
Marketing communications and optional features requiring explicit opt in
Legal Obligation
Where required to retain or disclose data by applicable law
Section · 04
Information Sharing
We may share your information with the following categories of recipients:
Service Providers (Processors)
Third party providers who assist us in operating our application, including cloud hosting, email delivery, payment processing, and analytics. All processors are bound by data processing agreements that require appropriate safeguards.
Financial Data Partners
We partner with established providers of real time market data, such as TradingView and exchange data feeds. These providers do not receive personal data. Only server side requests are made.
AI Service Providers
Where you interact with our AI assistant, your prompts may be transmitted to a third party large language model provider for processing. Selected providers operate under contractual terms that prohibit using prompts for training their models.
Authorities and Legal Requirements
We may disclose information where required by law, court order, or regulatory request, or to protect the rights, property, or safety of Trade on tv, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Section · 05
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- TLS 1.2+ encryption for all data in transit
- Encryption at rest for sensitive identifying data
- Role based access controls with need to know access
- Regular security assessments and dependency monitoring
- Incident response procedures, including breach notification where required
- Confidentiality undertakings for all personnel and contractors
While we take security seriously, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Section · 06
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Account data
Retained while your account is active. Upon deletion, primary identifiers are removed, and aggregate analytics may be retained in anonymized form.
Communication data
Typically retained for up to 24 months after the last interaction.
Server logs
Typically retained for 30 to 90 days for operational and security purposes.
Payment records
Retained as required by tax and accounting regulations.
Section · 07
Your Rights
Depending on your location, you may have the following rights regarding your personal information under the UAE Personal Data Protection Law (PDPL), the EU General Data Protection Regulation (GDPR), Turkey's KVKK, and other applicable regimes:
Access
Request a copy of your personal information
Rectification
Request correction of inaccurate or incomplete data
Erasure
Request deletion of your information (right to be forgotten)
Restriction
Request restriction of processing in defined circumstances
Objection
Object to processing based on legitimate interest, including direct marketing
Portability
Receive your data in a structured, machine readable format
Withdraw consent
Where processing is based on consent, at any time
Lodge a complaint
With your local data protection authority
To exercise these rights, contact us at privacy@tradeontv.com. We will respond within 30 days. We may need to verify your identity before processing your request.
Section · 08
International Data Transfers
Trade on tv is operated from the United Arab Emirates and serves users globally. Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ.
Where transfers leave the European Economic Area, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) and conduct Transfer Impact Assessments where required.
Section · 09
Children's Privacy
Trade on tv is intended for users 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
Section · 11
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice such as an in app message or email.
Section · 12
Disclaimer
Trade on tv is built for research and informational purposes only. The application provides market data, news, and AI generated insights, but does not constitute financial, investment, legal, or tax advice. Beta features, promotional offers, and product benefits (including any free premium access) are subject to change or discontinuation at any time without prior notice. Investing involves risk.
Section · 13
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email (Privacy)
Email (General)
Website
Address
All Software 24 L.L.C.-FZ, KHALID SHABAN Office No. 305-427, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Questions about your privacy?
Our privacy team is here to help with any concerns or data requests you may have.